One Buy Ups EarthLink Business Value for Agents

Author: Khali Henderson - PhonePlus Magazine

EarthLink Inc.'s announcement Monday that it intends to buy CLEC One Communications Corp. is getting praise from the indirect sales channel for boosting the ISP's business services strategy, but it's too early to tell how it will impact partner programs for the newly minted EarthLink Business.

Once the transaction closes, One Communications will join Deltacom and New Edge Networks as part of EarthLink Business, a new subsidiary formed Dec. 8 following the acquisition of Deltacom, another troubled CLEC. New Edge Networks, an access aggregator and MPLS network provider, was bought by the ISP back in 2005.

With One Communications, EarthLink Business will operate a nationwide IP network with underlying fiber assets in 30 of the country's top 50 MSAs. Its fiber network will span 27 states with 923 colocations. And, it will employ almost 3,500 people.

One Communications enables EarthLink Business to expand in the Northeast, Midwest and Mid-Atlantic while Deltacom's eight-state region covers much of the Southeastern United States.

Telecom News for December 20th

LinkedIn Groups
• Group: Telecom Channel Updates
• Subject: Telecom News for December 20th

EarthLink Inc. (ELNK) agreed to acquire privately held One Communications Corp. in a deal valued at $370 million.
SOURCE: The Wall Street Journal

ARC Networks, Inc., a wholly-owned subsidiary of Broadview Networks, announced today that it has been approved as a preferred vendor by the General Services Administration (GSA) of the United States Federal government.
SOURCE: benzinga

Ethernet over copper gear supplier Actelis announced that Cbeyond, a well-known CLEC, is deploying its solutions to deliver business-class Ethernet services to reach thousands of customers across its nationwide footprint. Actelis spokesman Chris Heinemann says it's the largest EFM over copper rollout in the U.S.

AboveNet, Inc. announced a strategic sales campaign to expand its network reach to enterprises and carriers in the top U.S. metro markets. The campaign will initially focus on customers in the more than 400 data centers already connected to AboveNet's high performance, low latency network.
SOURCE: Digital Journal

TelePacific Communications, the largest California-based CLEC providing integrated voice and data telecommunications services to the small and medium-sized business customer segment in California and Nevada, announced that its SmartVoice services are now available with Ethernet over Copper deployments. Ethernet over Copper (EoC) offers higher bandwidth at attractive price points compared to traditional T1 lines.
SOURCE: The Sacramento Bee

AboveNet has cleared a major hurdle in offering services to Canadian businesses as the Canadian Radio Television and Telecommunications Commission (CRTC) ruled that it can lease dark fiber and light it to sell services.
SOURCE: FierceTelecom

PowerNet Global announced that it has chosen to work with XO Communications, an industry–leading Ethernet service provider, to bring its agents and customers high–quality Ethernet service at lower prices.
SOURCE: PowerNet Global

Time Warner Cable Business Class, the B2B arm of Time Warner Cable, announced the completion of a $120 million development project, which has expanded the company's fiber optic telecommunications infrastructure in Southern California and more than doubled the number of potential serviceable businesses in its coverage area. The expansion will make Business Class services, including phone, Internet, Ethernet and cable television available to an additional 125,000 serviceable businesses in the region.

TelePacific adds VoIP service to its Ethernet over Copper offering
SOURCE: FierceTelecom

PAETEC Holding Corp. celebrated the grand opening of a new data center today in Milwaukee, Wisconsin. In addition to serving Milwaukee, the center plans to offer colocation for enterprise businesses throughout the Midwestern U.S. including Chicago, Madison, St. Louis, and the Twin Cities.

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Contingent Names On Track a Premier Master Agent

Contingent Names On Track a Premier Master Agent

Global IT services company Contingent Network Services has formed what it calls a unique and "first-ever" partnering alliance with On Track Communications to further expand its indirect sales channel. The companies say this alliance represents a major achievement for On Track Communications and enhances Contingent's ability to increase distribution throughout alternate channels nationally.

Contingent will be represented by On Track's national network of technology and telecommunication consultants as the preferred service provider of field installation, IT integration and dispatch services, including such products as NetMedX, LANWorX and StoreWorX. This strategy supports Contingent's ability to capitalize on the groundswell of demand for its EverWorX managed WAN service. EverWorX delivers 100 percent coverage throughout North America with a comprehensive, scalable and worry-free package that combines all elements of design, deployment and support for a single or multi-site voice and data network with NO capital investment, according to the company.

"On Track Communications is widely recognized and highly regarded throughout the industry for their ability to deliver outstanding support to both their clients and channel partners," said Drew Allgeier, Contingent director of Business Development. "On Track has consistently demonstrated the technical proficiency, a true consultative approach, and the business development capabilities and excellent back-office support required to generate meaningful opportunity for both organizations."

On Track President Bill Mansfield has called Contingent a "one-of-a-kind provider that enables us to deliver more value and much broader range of services to our existing and prospective clients. We are exceptionally excited about the points of differentiation we are able to leverage in partnership with Contingent," he said.

On Track was awarded this Premier status due to its understanding of Contingent's delivery capabilities with large retailers and distributed enterprise on a national and global scale, coupled with On Track's ability to support indirect channel partners who seek to expand their product portfolios by leveraging the range of services available only from Contingent.

US Signal selects Broadvox as a preferred SIP provider

US Signal selects Broadvox as a preferred SIP provider.
October 27th, 2010
New interconnect provides seamless Voice over Internet Protocol (VoIP)
options for US Signal customers.

US Signal, a leading provider of MPLS data networks and dedicated Internet access in the Midwest, today announced its selection of Broadvox as their first preferred SIP provider. US Signal and Broadvox have established a dedicated connection providing US Signal Internet customer's seamless access to the Broadvox VoIP/SIP services.

Utilizing VoIP on the US Signal network, customers have experienced unmatched voice service while reducing monthly phone bills. Now with the US Signal and Broadvox peering relationship, US Signal Internet customers can enjoy same QoS provided excellence previously unavailable when using VoIP over the Internet. US Signal customers adding SIP trunking services from Broadvox can access the Public Switched Telephone network (PSTN) without
expensive local PSTN gateways and costly ISDN Primary Rate Interfaces (PRIs).

"US Signal is excited to launch our "Preferred SIP Provider Program" and we targeted Broadvox as our first preferred SIP provider because of their robust product offering and history of excellence. We are very happy about our peering connection and the simplicity it brings to meeting our customers VoIP and SIP trunking needs" said Steve Vander Pol, product manager for US Signal. "Using the US Signal network with QoS to access Broadvox SIP services provides the customer with a dedicated connection backed by a strong Service Level Agreement to ensure a high level of voice quality."

"Broadvox is very pleased to offer its services to customers of US Signal. US Signal has a well-deserved reputation for delivering quality broadband and service," said David Byrd, vice president of Marketing and Sales. "US Signal has an experienced and growing channel to sell and support its markets. This peering relationship will enable Broadvox to provide SIP
Trunks to expand those revenue opportunities and an industry leading SLA."

About US Signal
The US Signal debt-free, fiber optic network is one of the largest, fully deployed networks in the Midwest, covering Illinois, Indiana, Michigan, Ohio, Missouri and Wisconsin. With more than 7,000 miles of long-haul fiber and over 900 miles of fiber optic metro rings in strategic tier-one, tier-two and tier-three markets, the US Signal optical backbone features Cisco Systems Dense Wave Division Multiplexing (DWDM) technology and is designed with a SONET, redundant architecture. All of US Signal's services are delivered over this protected network to ensure resiliency, flexibility and scalability.

About Broadvox
Founded in 2001, Broadvox is a worldwide leader in providing integrated managed VoIP services to SMBs, enterprises and carriers. It has deployed one of the largest, full-featured global VoIP networks and is trusted by more than 250 telecommunications carriers, CLECs, ISPs and several thousand enterprises to terminate and originate over ten billion minutes annually.
The Broadvox network operations center provides the reliability, security and quality of service required by the world's most discriminating customers. Broadvox offers SIP Trunking, SIP origination and termination services and hosted communications solutions. Broadvox is headquartered in Dallas, Texas. Please visit for additional information.

Custom Value Pricing from Frontier

Custom Value Pricing Offers Frontier Communications' Customers Choice and Savings Choose More, Save More!

STAMFORD, Conn., Oct 25, 2010 (BUSINESS WIRE) --
Frontier Communications (NYSE: FTR) has introduced "Custom Value Pricing," a new and simplified way for customers to pick and choose products that meet their needs and save money in the process. The customer decides the bundle of services best suited for their family, and Frontier's everyday low prices are discounted as the product bundle grows.

Custom Value Pricing is built around the customer experience. Frontier believes that customer conversations - whether by phone, email, tweets, or video - should be facilitated by their communications company. That is why Frontier customers can now mix and match all voice, video and data options and choose the right level of service - all while saving up to 15 percent.
"Most companies have prepackaged bundles of services, sometimes with a discount that has an expiration date," remarked Melinda White, Executive Vice President of Marketing and New Business Operations. "Frontier is inviting customers to build their own packages and receive additional discounts when any service is added. It's a brand new way of delivering
customer choice, simplifying the process and adding value. You no longer have to buy the four-pack bundle if all you want is the two-pack bundle."

White offered an example of the services customers can choose from. "We offer Digital Phone Unlimited -- which includes local and long-distance phone service - which could be combined with our High-Speed Internet service or our Peace of Mind product that offers Hard-drive backup, live 24/7 U.S.- based tech support and more. As the bundle grows, the discount grows -- up to 15 percent -- and you take only what you want."

Custom Value Pricing is available today for Frontier customers in Alabama, Florida, Georgia, Iowa, Nebraska, Minnesota, Mississippi, Montana, New Mexico, New York, Pennsylvania, Tennessee, Utah and West Virginia.

"At Frontier it starts with listening to our customers. We want to make it easy and affordable to buy Frontier product bundles and easy to have conversations with us or your family, friends or customers," said White.

"Let us know what you think." Residential customers may call 877-866-0694 and Business customers 877-728-3956 for more information, or visit us online at

About Frontier Communications
Frontier Communications Corporation (NYSE: FTR) offers voice, High-Speed Internet, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications Access Solutions for medium and large businesses in 27 states and with approximately 14,600
employees. Frontier's my fitv offers an extensive library of entertainment content, an easy-to-use site navigation /search function, and national and local TV content. More information is available at, and

SOURCE: Frontier Communications
Frontier Communications
Steve Crosby, 916-206-8198
SVP, Government and Regulatory Affairs

Broadvox, Cypress Confirm Merger Plans

5 days ago by Khali Henderson, Editor in Chief, PHONE+

Seeking to quell rumors, VoIP providers Broadvox LLC, Dallas, and Cypress Communications Inc., Atlanta, issued a statement Friday confirming their intentions to merge. Because of the timing, few details of the transaction were disclosed.

David Byrd, Broadvox's vice president of marketing and sales, told PHONE+ the companies planned to give themselves another 30 days before determining details, including such things as structure, leadership and branding strategies. Because the companies are privately held, Byrd would not disclose revenues for the combined entity, but said Cypress and Broadvox are roughly the same size, so combining would create a company with twice either provider's revenue. In terms of employees, Cypress has 200 to Broadvox's 110, Byrd noted. Pending shareholder and regulatory approvals, the company expects the deal to close in 60-90 days.

In a press statement, Broadvox Chairman and CEO Andre Temnorod, attempted to put the brakes on the hype machine: "While we look forward to finalizing the transaction, it's important for our customers, partners and other stakeholders to know that it is 'business as usual' at both Broadvox and Cypress Communications."

So what do we know about the deal? For one thing, the companies have synergistic product line, addressing carrier, enterprise and SMB VoIP segments. Both offer hosted IP telephony products. Cypress offers a hosted unified communications services targeted at enterprises. Broadvox, meanwhile, launched in April its GO!VBX virtual PBX service (formerly GO!Hosted) for SMBs. Broadvox hosted PBX services are in addition to an existing SIP trunking portfolio it has been selling since 2007. It also has been offering wholesale SIP origination and terminating services to carriers for a decade.

Because there is no cross-over in the product lines, the companies did not expect its customers to be impacted by the merger. "Customers using Cypress' C4 IP product and those using Broadvox's GO!VBX will see no changes in their current feature sets, phones or technology platforms," the companies said in a press statement.

Between them the companies have more than 10,000 business customers (6,500 from Cypress and 4,000 from Broadvox) and about 300 wholesale carrier customers, Byrd said. In addition, Cypress will gain access to Broadvox's network backbone for direct origination and termination of voice traffic. Broadvox has more than 90 PoPs with major switching centers in Dallas, New York, Atlanta, Los Angeles, Denver, Miami and Seattle. Broadvox also operates a NOC in

Cypress also operates a nationwide layer 2 MPLS VPN with PoPs and local staff in 29 metro markets, including Seattle, San Francisco, Los Angeles, Orange County, San Diego, Phoenix, Denver, Dallas, Houston, New Orleans, Tampa/Orlando, Miami, Birmingham, Atlanta, Nashville, Chicago, Indianapolis, Minneapolis, Washington D.C., Pittsburgh, Philadelphia, New York, Hartford, Stamford and Boston.

The companies have different go-to-market strategies. Cypress largely relies on direct sales while Broadvox uses an indirect sales channel. "We plan to marry the two models ..., but we want to minimize conflict," Byrd said.

"We ultimately will end up with software and services from Cypress that will strengthen our existing product offering and will broaden the line, so our channel should be very excited about that," Byrd said. "The ability for members of our channel to aggressively pursue large enterprise customers with a proven hosted platform and product suite – that should be of interest to them as well."

Business VoIP Revenue Up 8% in 1st half 2010

After seeing declines in 2009, the business voice-over-IP space is seeing
growth in 2010, according to Infonetics Research, which has released its
updated 2010 VoIP and Unified Communications Services and Subscribers

Overall, revenues in the business VoIP increased 8 percent in the first half
of the year, and are expected to top out at 13 percent above 2009 numbers,
Infonetics noted. Part of that growth is attributable to a growing number of
hosted providers incorporating unified communication elements and mobility
into their standard offerings, which is creating new levels of service

The IP connectivity segment of the business VoIP services market became the
largest segment, surpassing the managed IP PBX and hosted VoIP/UC services
segments, Infonetics noted. In North America, consolidation continues to
drive the segment, with Comcast acquiring New Global Telecom and MegaPath
acquiring Speakeasy and Covad in the first half of the year.

On the residential side, the number of VoIP subscribers grew 10 percent
between the second half of 2009 and the first half of 2010 to 145.4 million,
according to the report.

Top 50 Channels Program Winners

• US Signal Selected as a PHONE+ Top 50 Channel Program
• PowerNet Global Selected as a PHONE+ Top 50 Channel Program
• Smoothstone Selected as a PHONE+ Top 50 Channel Program
• AboveNet Selected as a PHONE+ Top 50 Channel Program
• ACC Business Selected as a PHONE+ Top 50 Channel Program
• Accel Networks Selected as a PHONE+ Top 50 Channel Program
• ADTRAN Selected as a PHONE+ Top 50 Channel Program
• AireSpring Communications Selected as a PHONE+ Top 50 Channel Program
• Cbeyond Selected as a PHONE+ Top 50 Channel Program
• Copper Conferencing Selected as a PHONE+ Top 50 Channel Program
• Ernest Communications Selected as a PHONE+ Top 50 Channel Program
• Granite Telecommunications Selected as a PHONE+ Top 50 Channel Program
• Integra Telecom Selected as a PHONE+ Top 50 Channel Program
• MegaPath Selected as a PHONE+ Top 50 Channel Program
• Verizon Business Selected as a PHONE+ Top 50 Channel Program
• NetWolves Selected as a PHONE+ Top 50 Channel Program
• Star2Star Selected as a PHONE+ Top 50 Channel Program
• New Edge Networks Selected as a PHONE+ Top 50 Channel Program
• TNCI Selected as a PHONE+ Top 50 Channel Program
• tw telecom Selected as a PHONE+Top 50 Channel Program
• Nitel Selected as a PHONE+ Top 50 Channel Program
• TWC Selected as a PHONE+ Top 50 Channel Program
• Qwest Selected as a PHONE+ Top 50 Channel Program
• Avaya Selected as a PHONE+ Top 50 Channel Program
• Broadview Networks Selected as a PHONE+ Top 50 Channel Program
• Cisco Systems Selected as a PHONE+ Top 50 Channel Program
• Covad Communications Selected as a PHONE+ Top 50 Channel Program
• Global Crossing Selected as a PHONE+ Top 50 Channel Program
• Level 3 Communications Selected as a PHONE+ Top 50 Channel Program
• TelePacific Selected as a PHONE+ Top 50 Channel Program
• Windstream Communications Selected as a PHONE+ Top 50 Channel Program
• One Communications Selected as a PHONE+ Top 50 Channel Program
• PAETEC Selected as a PHONE+ Top 50 Channel Program
• Sprint Nextel Selected as a PHONE+ Top 50 Channel Program
• XO Communications Selected as a PHONE+ Top 50 Channel Program

US Signal Selected as a PHONE+ Top 50 Channel Program

PHONE+ magazine, a resource for the telecommunications indirect sales
channel, announced that US Signal Co. has been selected as a Top 50 Channel
Program. Details on this contest, including a list of all 50 winners, are
published in the October issue of PHONE+ magazine and in the online Channel
Program Guide. The winners also will be recognized at the Channel Partners
Conference & Expo in Washington, D.C., Sept. 20-22.

US Signal was selected from among hundreds of companies — carriers,
resellers, master agencies and hardware and software vendors — that
submitted their channel programs for the 2010 ballot. Winners were
determined by the more than 1,500 votes submitted Aug. 10-20 by indirect
sales partners.

"PHONE+ is proud to recognize these channel programs for their exceptional
service to the channel," said Larry Lannon, group publisher for PHONE+.
"These companies set a high standard for others in the indirect channel; how
much they're appreciated is evidenced by the number of partners that turned
out to vote for their favorites."

US Signal is a full-service fiber-optic solutions provider, offering a wide
range of carrier-class telecommunications solutions to carrier, wholesale
and enterprise customers throughout the Midwest. US Signal offers unlimited
high-speed capacity, colocation services and also works with customers to
design and build new network construction projects.

PHONE+ is the country's leading resource for communication distribution
channels. For more than two decades, PHONE+ has been the undisputed leader
in providing news, analysis, education and peer-to-peer networking to the
indirect sales channels serving the communications industry. It is the
unrivaled resource for agents, brokers, VARs, systems integrators,
interconnects and dealers that provide cloud-based communications and
computing services and associated CPE, applications and managed and
professional services.
PHONE+ includes a monthly print publication, a Web resource, daily and
weekly e-newsletters, webinars, e-books, directories and buyer's guides.
PHONE+ is available on Twitter and Facebook and it hosts the channel
community at the Channel Partners Network on LinkedIn.
PHONE+ also hosts the twice annual Channel Partners Conference & Expo. The
fall conference is Sept. 20-22 at the Gaylord National Resort & Convention
Center in Washington, D.C. The spring conference is set for March 13-15,
2011, at the Aria Resort & Casino in Las Vegas.

PAETEC-Cavalier Combo Positive for Channel

PAETEC Holding Corp.'s pending acquisition of Cavalier Telephone Corp., a full-service telecom company serving the Mid-Atlantic, Midwest and Southeastern United States, is expected to have a positive impact on the companies' indirect sales channels, according to the respective channel chiefs and some partners PHONE+ spoke to following announcement of the
transaction on Monday.

Buying Cavalier pushes PAETEC from about $1.58 billion in annual revenue to $1.95 billion, executives said on Monday, when the deal was announced. PAETEC will pay $460 million in cash and, in return, own valuable assets including Cavalier's Intellifiber Networks division. PAETEC will boast 10,609 metro fiber-route miles and 37,023 total fiber-route miles when the
deal closes.

PAETEC Channel Chief Donna B. Wenk told PHONE+ the acquisition will further strengthen both companies' agent programs. "Cavalier has had a successful channel program and their agents will share in our larger nationwide network and product portfolio," Wenk said. "For existing PAETEC agents, the fiber assets that Cavalier has will help our PAETEC partners serve high-bandwidth businesses with new options for access and transport."

Michael Gough, the new channel chief at Cavalier, said his team is "excited about the merger and look forward to working with such a strong organization." However, he noted that until the transaction closes, which could take up to six months, it's business as usual. "For now, there are no immediate changes to my team or our direction, nor do I see any forthcoming any time soon. My current direction is 'business as usual' and driving sales for September and meet our revenue objectives," he said.

PAETEC runs its channel in a distributed manner. There are four geographical regions with a regional president responsible for all sales and service in that region. Under each regional president is a vice president of channel sales who is responsible for channel sales and management of agent partners in that region. Wenk provides coordination and consistency among the regions.

Cavalier relaunched its channel program in 2010 with Gough at the helm. In the short time he has run the channel, Gough has revamped the agent contracts, beefed up the staff and systems supporting the channel.

Nevertheless, agents also see the upside in the deal. "We see consolidation among CLECs in a positive light in general," said Adam Edwards, president of Telarus Inc., which is a master agent for both PAETEC and Cavalier. "In this particular instance, we're thrilled to see two carriers with a channel focus combining. The increased network density should lower costs for PAETEC
as well as reduce downward pricing pressure in the shared footprint."

Another PAETEC agent told PHONE+ off the record he hoped that Cavalier's assets would help PAETEC better compete against lower-cost providers, such as ITC/Deltacom, in the Southeast region.

AT&T Settles With IRS, Takes $300 Million Hit

Shares of AT&T Inc. were down 7 cents about an hour before Wall Street's close on Monday as news circulated that the company will pay $300 million to the Internal Revenue Service in the fourth quarter.

AT&T said in a regulatory filing late last Friday it has settled with the IRS over issues from its 2008 federal tax return. AT&T tried to take some deductions that are not allowed.

Still, the news wasn't all bad for AT&T. The service provider also noted on Oct. 1 it will show an $8.3 billion gain in the third quarter to cover wireless-assets depreciation. In the filing, AT&T said "the cash flow impacts of the settlement are expected to be recognized over a 15-year
period," which started two years ago.

AT&T's stock price had fallen 7 cents per share by 2:56 p.m. Eastern, down to $28.74. The operator's 52-week low is $23.78.

Level 3 Communications Inc

Level 3 Communications Inc. announced Tuesday that it has enhanced its managed services capabilities through a new agreement with Presidio Networked Solutions, a managed IT services provider.

Working in tandem with Presidio, Level 3 will leverage equipment from industry hardware vendors such as ADTRAN, Cisco, Fortinet and Riverbed Technology in support of its managed services solutions for enterprise and government customers.

The partnership with Presidio will allow Level 3 to streamline its fulfillment, provisioning, management and repair of customer premise equipment-based services, including managed router, firewall, and wide area network (WAN) optimization.

"As most enterprises rethink their network architecture to support virtualization and cloud-based services, many will make the strategic decision that running networking hardware is not critical to ongoing revenue generation," Ted Chamberlin, research vice president at Gartner Inc., said in a media statement. "Many will look to their incumbent carrier, infrastructure and IT services partners to provide that level of ongoing configuration and change management with aggressive, but relevant, service-level agreements."

The services will be available for sale through the company's indirect sales channels. "There is a definite demand for these types of services, and many of our partners already do offer some of these themselves," said Russell Shriver, vice president of data and IP services for Level 3. "However, there is also a range [of our partners] that don't offer any of these, and this
gives them the ability to now broaden their own portfolio as they sell into their accounts."

"What this partnership will now help them do is add incremental value that will make it more relevant to the customer, satisfying a broader need for those enterprises," he added.

Self marketing might be the most important kind

What story do you tell yourself about yourself?

I know that marketers tell stories. We tell them to clients, prospects, bosses, suppliers, partners and voters. If the stories resonate and spread and seduce, then we succeed.

But what about the story you tell yourself?

Do you have an elevator pitch that reminds you that you're a struggling fraud, certain to be caught and destined to fail? Are you marketing a perspective and an attitude of generosity? When you talk to yourself, what do you say? Is anyone listening?

You've learned through experience that frequency works. That minds can be changed. That powerful stories have impact.

I guess, then, the challenge is to use those very same tools on yourself.

Is everything perfect?

Greetings have traditionally been an acknowledgment of the other person. "I see you." "Hello." "Greetings."

Then, we moved on to, "how are you?" or even, "how's business?"

Recently, though, our performance-obsessed, live-forever society has morphed the greeting into something like, "please list everything going on in your life that isn't as perfect as it should be."

In a business setting, this causes bad prioritization decisions. The owner of the bar says to the manager, "how was the night?" and the response is, "the cash register came up $8 short." Suddenly, there's an urgent problem to be solved. How to replace the eight dollars and who do we fire?

If the question instead had been, "what's up?" (as in literally up) the answer might have been, "well, there's a big party at table 12, another going away party. They've been buying champagne all night. And Mary told me she set a new record for tips. And the new beer we added on tap is..."

Highlighting what's working helps you make that happen more often.

Perfect is overrated. Perfect doesn't scale, either.

I'm not proposing you endorse theft or ignore the bad news. But it's clear that one more going away party on table 12 is going to make up for that one piece of bad news, every time.

On Track & Charter Business

Good afternoon current and potential Partners,

If you haven't already heard, On Track Communications is pleased to announced they have been chosen as 1 of only 2 organization in Wisconsin to be named an Authorized Charter Business Partner.

This program is a first for Charter and that it allows On Track to be able to pass along a considerable monthly residual to our partners. We have access to Charters entire product set and have a dedicated agent sales and order processing department.

The existing Charter referral partner program still exists, where when a lead is given to a direct Charter Sales Rep, the referring partner can receive a one-time upfront commission equal to the client monthly recurring charges, but our program pays for the life of the client, which is roughly 360% more commission.

Our goal of course, is to sell as many bundled products to our clients, most importantly voice & data. Data being the prevalent product. We can also sell additional services to existing Charter clients. We've seen great strides from Charter in getting clients, outside of the metro areas.

Please don't hesitate to call or email if you have a client that you feel Charter would be a good fit for.

Jerel "JR" Ewings Director of Partner Sales
On Track Communications, Inc.
608-516-8396 – office
866-507-5826 - efax

FW: PAETEC July Agent Training Schedule

In an effort to continue giving you the tools you need to successfully grow and manage your PAETEC base of business, we bring you our Weekly Webinar Series full of information on the latest products, services and applications.

Coming up this month we are offering:

July Webinar Series (All times 12pm to 1pm CST):

  • Wednesday, July 7th, 2010 - Web Conferencing
  • Wednesday, July 14th, 2010 - IP SIMPLE
  • Wednesday, July 21st, 2010 - CPE Firewall
  • Wednesday, July 28th, 2010 - PAETEC Online A-Z
*Voice Information: 800-501-8979 access 1757576
Webinar information:\n

When businesses are looking to buy, can they find you?

I met with a client last week regarding phone and internet service for their new office. The opportunity came from a long time referral partner that sells hardware all over Wisconsin, but is based out of Milwaukee.

The meeting went very well and the client was “warmed-up” by the hardware vendor’s prequalification and by him recommending me to his prospect and setting the stage for what I do. I’ve earned the clients business and we are moving forward with coordinating the new PRI, POTs lines and internet T1. But this isn’t the point of the story…

The part that concerned me about what this client was working with is that the client is local to me and my office, but when they researched local phone equipment vendors online, they didn’t find one single phone vendor in their city when I know and work with 9 of them on a regular basis. The 3 vendors that provided the client with equipment quotes were from an hour or more away and I know that one of them is winning the business.

So, the point of the story is…how are you listed and represented online, on a website or linked to other vendors you work with? It’s a shame to have lost a $15k phone equipment sale to vendors from outside your home market.

It’s like the visiting team winning the homecoming game without your team getting the chance to show up and play.

When businesses are looking to buy, can they find you?

We're the same, we're the same, we're...

We're the same, we're the same, we're...

Take a look at just about any industry with many competitors--colleges, hotels, sedans, accounting firms (especially accounting firms)...

The websites bend over backwards to be just like all the others. You can't identify one hotel website from another if you delete the name of the hotel (unless there's a beach or a snow-capped mountain in the background).

Sometimes, we try so hard to fit in we give consumers no choice but to seek out the cheapest. After all, if everything is the same, why not buy what's cheap and close?

How about a site that says, "Here's why we're different." And means it.

(Easy to read this and nod your head, but... what's your resume look like?)

PAETEC Named to the Fortune 1000

It was announced in May that PAETEC has made it into the Fortune 1,000 List of America’s Largest Companies. This growth has been tremendous in the 12 years since we started. Our culture of open communication, personalized solutions, unmatched service and caring about people is just as strong now as ever. As a $1.58B company we still answer the phone within 4 rings with a real person (as opposed to an auto attendant) at one of our 3 US based Network Operation Centers over 80% of the time. We still believe that our customers should have access to senior management making sure that all of our customers receive an escalation list that includes the cell phone numbers of all managers and VPs involved. There is security for our customers knowing that we continue to grow and thrive in an industry where even some of the longest standing competitors are being swallowed up.

All the best!

Julie Babiracki
Agent Channel Manager

Why hire a telecom consultant?

Ever have a telephone salesperson call to switch your phone service?

The truth is; a salesperson represents one company. Maybe AT&T, Verizon, or one of the "competitive CLECs."

They'll try to sell the most profitable services their company has to offer.

On the other hand, a telecommunications consultant represents a number of companies. The consultant is familiar with the services of these companies and can offer a unified service plan that will meet your telecommunication needs at a very competitive price.

Do you know which surcharges are legitimate and which are not? Do you know what all the abbreviations and telecom acronyms are in order to decipher your monthly invoice? Are the charges detailed or just summarized?

Did you know over 80% of telecommunications bills contain errors, most often in the favor of the telecom service provider? Rates and contracts have become increasingly complex. Different billing systems exist within the same companies due to all of the industry mergers and acquisitions over the years. Customer contracted products and rates often do not match the actual services in place. Many carriers strike different deals with different customers.

In addition to incorrect rates on your telecom bills, you may also be billed for services that do not exist. It is not uncommon for a line to have been disconnected, yet the billing has never stopped. Or you may have ordered a line that was never delivered, yet you are billed monthly. Incumbent phone companies are required to allow third party billing which often results in rampant slamming and cramming charges for services you have never even heard of. All of these things increase the risk for billing errors that cost your business money.

Performing an audit of your telecommunications services annually is good business. Engaging a professional telecommunications bill auditor, such as On Track Communications can reap many benefits. A professional auditor has the benefit of looking at many bills and contracts, so they know where to look for the errors.

In addition, a professional consultant knows how to manage the ins and outs of the different telecommunications providers. They know how to identify red flags or typical holdups in correcting errors, getting refunds, etc.

A significant amount of time is saved by engaging a professional who can manage the callbacks & follow-up required to confirm that refunds are received, rates are updated, services are cancelled, billing changes are accurate, slamming charges are removed & blocked. In short, working with a professional consultant saves your staff time and strengthens your business’s bottom line.

Managing telecom costs and improving productivity are often hindered when organizations l
ack critical information and benchmarks about assets, services, costs, call traffic and vendor accounts.

On Track Communications has the telecommunication consulting expertise you're looking for. At On Track, we view telecom investments as business decisions. Business objectives, such as cost reduction, productivity gains and customer service improvement should drive the investment process. We understand the short and long-term costs and benefits associated with different telecom alternatives, and can help you avoid critical mistakes in cost and quality.

Our consulting and management services save you time, money, confusion and aggravation in collecting and analyzing information, optimizing systems, evaluating alternatives, implementing changes and working with vendors. In fact, our clients typically reduce their telecom expenses by 5% to 35% or more. Our goal is to not only lower your costs, but work with your management team to increase productivity.

Some of On Track’s consulting Services Include:

  • Operations - inventories, traffic analysis, merger integration, restructuring and security optimization.
  • Strategic - technology plans, cost/benefit studies, needs analysis and market assessments.
  • Specifications - functional and technical requirement identification, information requests and Pricing proposals.
  • Evaluations - vendor sourcing and capabilities and proposal and contract analysis.
  • Project Management - planning, design, issue management, vendor coordination and quality assurance.

Ensuring that your organization is getting the most value from its telecom systems can be a frustrating and time-consuming task. On Track has the tools and expertise to make your telecommunications effortless, reliable and affordable.

As an example we understand Healthcare organizations and the issues they are facing:

  • declining insurance reimbursements
  • HIPAA and Medicare regulations adding to administrative costs
  • increasing Malpractice Insurance premiums
  • reduced Telecom staff
  • managing autonomous branches and outpatient facilities

All of these things have squeezed their margins and taken precious dollars away from Patient Care. Our goal is to reduce their telecommunications costs so they can funnel more money to purchasing things like MRI machines, EMR systems or hiring additional doctors and nurses to better serve their patients. We can also ensure that they are taking advantage of the latest communications technologies, like Voice over Internet Protocol (VoIP).

FW: Today's Webinar

Webinar Participants:

Due to technical difficulties beyond our control we were unable to finish today's webinar. This session is being re-scheduled for next Tuesday May 25th. Please watch your e-mail for a new invitation.

I apologize for the inconvenience and hope you will be able to join us next week for the complete presentation.

Thank you,
Marketing Communications
US Signal Co.

Paetec Continuing Education

In an effort to continue giving you the tools you need to successfully grow and manage your PAETEC base of business, we bring you our Weekly Webinar Series full of information on the latest products, services and applications. Coming up this month we are offering:

May / June Webinar Series (Noon - central time):

  • Wednesday, May 12th, 2010 - Ethernet
  • Wednesday, May 19th, 2010 - Business Continuity & Disaster Recovery
  • Wednesday, May 26th, 2010 - PAETEC Online A-Z
  • Wednesday, June 2nd, 2010 - Data Center Collocation
  • Wednesday, June 9th, 2010 - Network Firewall featuring IDPS
  • Wednesday, June 16th, 2010 - Data 101
  • Wednesday, June 23rd, 2010 - Managing Router Services
  • Wednesday, June 30th, 2010 - Paetec Online A-Z

*Voice Information: 800-501-8979 access 1757576

*Webinar information:

US Signal Webinar

Transporting VOIP over your US Signal Wide Area Network

Presented by: Brian Treadwell, US Signal Sr. Sales Engineer

Tuesday May 18th 2010
11:00am CST

  • Introduction to VoIP
  • SIP trunking
  • Examples of VoIP Implementations (POTs, T1, SIP Trunking)
  • How US Signal Transports VoIP Traffic
  • MPLS & VES
  • Case Studies
  • Q&A

Please email me if you're interested, I'll send you the registration information for the call.


US Signal Webinar

Configuring Ethernet Services

Tuesday February 16th
11:00am central time

Walter Lindsay, US Signal Engineer will present:
  • Proper network topology to reduce MAC address counts
  • Layer 3 services
  • Managed vs unmanaged router options
  • Case study pricing exercise
  • Questions & answers

to register click the title of this post.

Contact Laura Rausch with questions (